Contact us
Something not working, or a question we haven't answered here? Email support@hunted.fyi. In the app you can also go to Settings › Help & support › Email support, which fills in your app version and device for us. We reply within two working days.
My distance isn't counting
Hunted measures runs with GPS, so it needs your location. On your iPhone open Settings › Privacy & Security › Location Services › Hunted and choose While Using the App. Run outdoors with a clear view of the sky; GPS is weak indoors and on treadmills.
I can't feel the vibrations
Check Settings › Alerts in Hunted, and make sure System Haptics is on in your iPhone's Sounds & Haptics settings. Vibrations are much easier to feel on Apple Watch than on a phone in a pocket or armband.
My Apple Watch run didn't reach my iPhone
Watch runs need Location and Health allowed for Hunted on your iPhone. Keep your Watch paired and open Hunted on your iPhone; the run arrives as soon as the two connect.
Restore Elite Hunter
Bought Elite Hunter before or on another device? In Hunted go to Settings › Elite Hunter and tap Restore purchases, signed in with the same Apple Account.
Cancel a subscription
Subscriptions are managed by Apple. On your iPhone open Settings › your name › Subscriptions › Hunted. Cancel at least 24 hours before the trial or period ends and you won't be charged again.
I didn't get an email from Hunted
Confirmation and password reset emails come from noreply@hunted.fyi. Check your spam folder, then ask for a new one in the app. Links expire after an hour.
My score was zero
Runs faster than any human can run, like in a car or on a bike, score nothing and don't count on the leaderboards. If you think a real run was caught by mistake, email us.
Delete my data
In Hunted go to Settings › Your records › Delete all runs, or Settings › Account › Delete account to remove your account and every uploaded run straight away.